Watching a Competitor do an Intentionally Poor Job Demoing my Product
I'm not going to name names but in the Canadian Cannabis space there are mainly two players that offer online menus, there's us, Buddi and the other one. As I write this we're competing for a land grab, us the homegrown Canadian company vs. the large American company. Let me also put this out there, our competitor is really good. They have a great product and an ambitious team and I would be lying if I said it was easy competing with them.
How a 2 Hour UX Improvement Eliminated a Common Support Inquiry
PWAs (Progressive Web Apps) are a wonderful way of giving customers an excellent experience that's almost identical to that of a mobile application. The one challenge I experienced with a PWA was our customers didn't really know how to install it properly.